Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and OFleet Technologies Ltd ("OFleet", "we"). By creating an account, accessing, or using the OFleet platform you agree to be bound by these Terms and our Privacy Policy.

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not have that authority, or do not agree with these Terms, do not use OFleet.

2. Description of Service

OFleet provides a cloud-based fleet management platform that includes AI-powered route optimisation, automated dispatch, live vehicle tracking, driver mobile application, analytics reporting, and integrations with third-party order management systems (collectively, the "Service"). Features available to you depend on your subscription plan.

3. Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately at security@ofleet.io of any unauthorised use of your account.
• Each account may only be used by the legal entity or individual that registered it. You may not share credentials across organisations.

4. Subscription Plans and Pricing

4.1 Subscription Fees

OFleet is priced on a per-vehicle, per-month basis as set out on our Pricing page or as agreed in a separate Order Form. All fees are exclusive of applicable taxes (VAT, GST, sales tax) which will be added at checkout.

4.2 Billing Cycle

Subscriptions are billed monthly or annually in advance. For monthly plans, your billing date is the anniversary of your first paid invoice. For annual plans, you are billed for the full year upfront.

4.3 Payment

Payment is processed by Stripe. By providing a payment method you authorise OFleet to charge the subscription fee on each renewal date. If payment fails, we will retry for 7 days and notify you. After 7 days without successful payment, your account may be suspended.

4.4 Price Changes

We will give at least 60 days' written notice before any price increase. Price changes take effect at your next renewal date after the notice period. Continued use after the effective date constitutes acceptance.

5. Free Trial

OFleet offers a 14-day free trial. No payment method is required to start a trial. At the end of the trial period, you may choose a paid plan or your account will be downgraded to read-only. Trial data is retained for 30 days after the trial expires.

6. 30-Day Money-Back Guarantee

If you are not satisfied with OFleet for any reason within the first 30 days of your first paid subscription, contact billing@ofleet.io for a full refund. This guarantee applies to first-time subscribers only and once per company.

7. Cancellation

• Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days.
• Annual plans: You may cancel within 30 days of renewal for a pro-rated refund of unused months. After 30 days, no refunds are issued for the current annual term.
• To cancel, use the account settings dashboard or email billing@ofleet.io.

8. Acceptable Use

You agree not to use OFleet to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit malicious code, viruses, or conduct any denial-of-service attacks.
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.
• Reverse engineer, decompile, or create derivative works of the platform.
• Resell, sublicence, or white-label the Service without prior written agreement.
• Use the Service to track individuals without their consent in violation of applicable privacy laws.
• Overload the Service with automated requests beyond normal operational use.

9. Your Data

You retain full ownership of all data you upload to OFleet ("Customer Data"). You grant OFleet a limited licence to process Customer Data solely to provide the Service. We do not claim any intellectual property rights in your Customer Data.

Upon cancellation, you may export your Customer Data via the platform for 30 days. After 30 days, data will be securely deleted, except where retention is required by law. See our Privacy Policy for full data handling details.

10. Intellectual Property

OFleet and all elements of the Service — including software, algorithms, designs, trademarks, and documentation — are the exclusive intellectual property of OFleet Technologies Ltd. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for your internal business operations.

11. Service Availability and SLA

OFleet targets 99.9% monthly uptime for the core platform, excluding scheduled maintenance (notified 48 hours in advance) and events beyond our reasonable control. Status updates are published at status.ofleet.io.

If uptime falls below 99.9% in a calendar month, customers on paid plans may request a service credit equal to 5% of the monthly fee for each 1% below the SLA threshold, up to a maximum of 30% of the monthly fee. Credits are applied to the next invoice.

12. Disclaimers

OFleet is provided "as is" and "as available". While we aim for accuracy in route optimisation and dispatch recommendations, we do not warrant that routes will be optimal in all traffic conditions, or that all deliveries will be completed on time. Operational decisions remain your responsibility.

OFleet is not responsible for fines, penalties, or liability arising from driver behaviour, vehicle compliance, or delivery failures.

13. Limitation of Liability

To the fullest extent permitted by law, OFleet's total aggregate liability arising from or related to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of revenue, or loss of data, even if advised of the possibility of such damages.

14. Indemnification

You agree to indemnify and hold OFleet harmless from any claims, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your Customer Data; (c) your violation of any law or third-party rights.

15. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that a reasonable person would recognise as confidential ("Confidential Information"). Confidential Information may be disclosed only to employees or contractors who need it to perform obligations under these Terms and are bound by equivalent confidentiality obligations.

16. Termination

Either party may terminate these Terms immediately on written notice if the other party: (a) materially breaches these Terms and fails to cure within 30 days of notice; (b) becomes insolvent or enters administration or liquidation.

OFleet may suspend or terminate your account immediately (without notice) for violation of Section 8 (Acceptable Use) or where continued access poses a security or legal risk.

Upon termination, all licences granted herein cease. Sections 9 (Your Data), 10 (IP), 12 (Disclaimers), 13 (Liability), 14 (Indemnification), and 17 (Governing Law) survive termination.

17. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration administered under the rules of [Arbitration Body], except that either party may seek injunctive relief in court to protect intellectual property or confidentiality.

18. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated by email and in-app notification at least 30 days before they take effect. If you disagree with the revised Terms, you may cancel your subscription before the effective date. Continued use after the effective date constitutes acceptance.

19. General

• Entire agreement: These Terms, together with any Order Form and the Privacy Policy, constitute the entire agreement between you and OFleet.
• Severability: If any provision is held invalid, the remaining provisions continue in force.
• Waiver: Failure to enforce any provision is not a waiver of future enforcement rights.
• Assignment: You may not assign these Terms without our written consent. OFleet may assign these Terms in connection with a merger or acquisition.
• Force majeure: Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, internet outages, or government action.

20. Contact

For questions about these Terms, contact us at:
Email: legal@ofleet.io
Post: OFleet Technologies Ltd, [Address], [City], [Country]